Shipping Policy

Thank you for visiting GAIA’S KINGDOM.

We process and ship orders within 24 hours from the time of purchase, this is part of our shipping policy. Since this is our official Brand Launch, we are offering FREE SHIPPING within Australia.

This amazing deal will last until the launch end.  This is the perfect time for you to grab these amazing deals and order all the items that you need for your dogs.

After placing your order successfully, you should receive a confirmation email in your inbox. If you don’t receive an email, kindly check your spam folder. This confirmation email is important. If you don’t receive it, then you also won’t receive the shipment information, as well as the tracking information.

If you offered insurance and did not accept it, we cannot be held responsible for any damaged, lost or stolen items.

  • All orders required a complete address.
  • If there will be a delay in your order, we will contact you through email or telephone.
  • Shipping charges will be calculated and displayed on the checkout page.
  • The tracking number will be sent to your email once your order is shipped.
  • Orders that are placed on Saturday and Sunday will be processed the next working day, Monday.

Take note: We tried to ship all orders as soon as possible, but during sales, we received lots of orders. Some customers can experience a delay in shipping. Please allow 1-3 business days for your orders to arrive. We also don’t have control over our shipping partners, sometimes it will take 5 days or more before your item arrives from the original given date of delivery. According to Australia Post, they will deliver the orders quickly and safely, but as of the moment some items may take longer than usual delivery time. Volumes and ongoing COVID-19 restrictions affect their delivery system. Thank you for your patience.

  • Our shipping partner is Express Australia Post.
  • International shipping will be available soon.

Thank you for taking the time to read our shipping policy.

For inquiries, contact us through our contact page or send us a message via email: